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1. Our Service. Washing Loop provides laundry, dry cleaning, pressing, and related garment/item care services in Dubai, including doorstep pickup and delivery, booked through this website.
2. Pricing. All prices shown on the site are in AED and include VAT. There are no hidden or additional fees beyond the listed item prices unless you request an optional add-on service.
3. Booking & Scheduling. Pickup and delivery times are scheduled windows, not exact appointment times. We'll contact you if a delay is expected.
4. Payment. Payment is collected on delivery, by cash or card, as selected at checkout.
5. Garment Care & Liability. We take reasonable care with every item. In the rare case of loss or damage, our liability is limited to the reasonable cleaning value of the affected item(s). Please report any issue within 24 hours of delivery so we can investigate.
6. Accounts. Creating an account is optional. If you create one, you're responsible for keeping your login details secure.
7. Referral Program. Points earned through referrals have no cash value, are non-transferable, and can be redeemed for discounts by contacting us directly. We may adjust the referral program at any time.
This is a general template and does not constitute legal advice.
Information we collect: name, phone number, email (if provided), delivery address, and order details, collected when you place an order or create an account.
How we use it: solely to fulfill your orders — scheduling pickup/delivery, processing payment on delivery, and contacting you about your order via phone, WhatsApp, or email.
Who we share it with: we do not sell or share your information with third parties, other than the service providers that help us operate (e.g. our email and WhatsApp notification providers), solely for the purpose of delivering that service.
Data retention: order and account information is kept as long as needed to provide our service and meet any legal requirements.
Your rights: you can request access to, correction of, or deletion of your personal data at any time by contacting us on WhatsApp or email.
This is a general template and does not constitute legal advice.
Cancelling a pickup: you can cancel or reschedule a pickup free of charge any time before our team arrives, by messaging us on WhatsApp with your order number.
After pickup: once your items have been collected and cleaning has started, the order can no longer be cancelled, since the service has already begun.
Refunds: since payment is only collected on delivery, there's nothing to refund for a cancelled pickup. If you're unsatisfied with the quality of a completed order, contact us within 24 hours of delivery and we'll review it with you.
Missed pickups: if you're not available at the scheduled pickup window and haven't informed us in advance, we'll reach out to reschedule.
This is a general template and does not constitute legal advice.
